ALLGEMEINEN GESCHÄFTSBEDINGUNGEN - Rapture Camps
General Consumer Booking Conditions (GCBC) of Travel Agency Rapture World OG
1 General
1.1 These General Consumer Booking Conditions (GCBC) govern the reciprocal rights and obligations between Travel Agency Rapture World OG, herein after called Rapture World, as agent of accommodations and holiday packages and the end consumers. They do not apply to the legal relationships between the tour operators and end consumers. These are governed by the respective General Terms and Conditions (GTC) of the tour operators. These are available at the individual tour operator sites on www.raptureworld.com.
1.2 Rapture World may amend these GCBC from time. Any amendment is legally binding as soon as the amended GCBC are retrievable at www.raptureworld.com. End consumers are advised to review the current GCBC before each booking made by them on Rapture World.
1.3 By using the online booking, the end consumers expressly acknowledge the validity of these GCBC and agree that any agreement with Rapture World shall be governed by these GCBC.
2 Accommodation and holiday package bookings
2.1 Rapture World provides services comprising the availability search, reservation and booking, by electronic means only, of accommodation and holiday packages from tour operators (the “services”). The services are deemed upon booking, when the end consumers receive an electronic booking confirmation. Rapture World will, in any event, only sell third-party services.
3 Contracts and payment
3.1 Contracts for the services („service contracts“) are concluded directly between the tour operators and the end consumers upon receipt by the end consumers of the online booking confirmation. All claims and obligations arising from the service contract exist directly and exclusively between the end consumer and the respective tour operators.
3.2 For any online booking requested through the system, Rapture World may collect from the end consumers the amount shown in the booking screen of the System, using the payment method the end consumers have selected.
3.3 For any online booking, the end consumers will receive a booking confirmation, indicating the procured accommodation or holiday package, and detailing the amount collected by Rapture World.
4 Cancellation of bookings
4.1 Any cancellation by the end consumer of a booking is legally effective only if the end consumers give notice to Rapture World.
4.2 All cancellations of bookings must be made in writing (by email). Relevant will be the date of receipt of the cancellation at Rapture World.
4.3 For any bookings that are cancelled through Rapture World, the terms and conditions between the tour operators and the end consumers laid down in the GTC of the tour operators are applicable.
4.4 In case of fraud by third parties or technical errors during booking, Rapture World reserves the right to cancel booking confirmations until the date of arrival without stating any reasons.
4.5 If the accommodation or holiday package is not used, if the end consumers do not show up on the agreed date, or if a booking is cancelled within 24 hours after the online booking, clause 4.3 shall apply.
5. Insurance
5.1 Rapture World immediate recommended the closing of a cancellation-, accident- health- and travel insurance.
5.2 Insurance booked via Rapture World shall be subject to the general terms and conditions of the insurance company providing this service on Rapture World. Insurance contracts will be directly between the end consumers and the insurance company, and documents and payment will be processed accordingly.
6 Booking of other tourism services
6.1 Rapture World may make available to end consumers other tourism services, such as transport (e.g. flight, rental car) etc. („related services“). Related services shall be subject to this GTC of the relevant airline companies, rental car companies and other organisers or providers („related tourism service providers“). Rapture World will, in any event, only sell third-party services.
6.2 The related tourism service providers will provide related services on their own behalf and for their own account. Any contracts and payments for related services shall be exclusively processed between the related tourism service providers and the end consumers.
7 Information about passport, visa and health regulations
7.1 Rapture World will inform the end customer about passport, visa and health regulations as far as they are made public in Austria.
7.2 The end customer is responsible for the compliance of all entry and health regulations concerning the journey.
7.3 For travellers without Austrian citizenship it is obligatory to gather information about passport, visa and health regulations from the responsible authorities (consulate, embassy).
7.4 If the end customer can not comply with the individual entry regulations of the destination country and the end customer can not show up at the tour operators facilities, Rapture World may charge cancellation fees that are available on www.raptureworld.com.
8 Privacy policy
8.1 Rapture World will process personal information on the basis of the privacy policy provisions applicable from time to time.
8.2 Rapture World will process and use personal information provided by the end consumers (name, postal address, email address, telephone number, data for payment processing, etc.) only to the extent such information is required to state reasons for the bookings.
8.3 Rapture World may deliver the collected personal information to tour operators, related tourism service providers and financial service partners for payment processing, provided this is necessary to process information requests, reservation requests an bookings.
8.4 The end consumers agree that Rapture World may collect, process and use the collected personal information for consultation, advertising, market research and customized structuring or offers and services. End consumers may revoke this consent by notifying Rapture World in writing that they do not wish such personal information to be disclosed save as is necessary to perform the services or as required by applicable law.
9. Liability
9.1 The system and its contents are provided by on ‘as is’ basis and without any warranties or guarantees of any kind including without limitation warranties of title or implied warranties of satisfactory quality or fitness for a particular purpose. The end consumers shall bear the risks associated with the use of the internet. Rapture World does not guarantee that end consumers or any third parties will be able to access the system at any particular time. The end consumers acknowledge that the need for routine maintenance an error correction may result in down time and that Rapture World cannot control the timing or volume of attempts to access the system.
9.2 Rapture World disclaims any liability for any consequential damage arising from the non-availability of the system or service interruption and for any incorrect bookings or malicious misuse of the system by third parties; this disclaimer applies in particular to prices for the accommodation or holiday package and related services booked through the system, cost of arrival and departures as well as expense incurred in connection with online bookings, loss of savings and loss of data.
9.3 Rapture World disclaims any liability for the price quotations prepared by the tour operators and related tourism service providers, the correctness and completeness thereof as well as for the quality of the services, and it disclaims any liability for accuracy of data, information and photos (i.e. third part information) respective tour operators or related service providers have entered in the system.
9.4 Nothing in these GCBC shall exclude or limited Rapture World’s liability for loss or damage intentionally caused, or caused by its gross negligence. Any claims that are based on inalienable provisions of product liability legislation are not affected.
9.5 Any liability for pure pecuniary damage shall not exceed the commission collected by Rapture World.
10. Place of jurisdiction
10.1 Exclusive place of performance and place of jurisdiction, to the extend permitted by law, shall be Dornbirn, Austria.
10.2 The booking contract is governed by and construed in accordance with Austrian law.
